1. Order Cancellation

  • Cancellation Before Shipping:
    You may cancel your order before it has been shipped by contacting our customer support team at chiragagro000@gmail.com or calling +91 99006 44015. We will process your cancellation request promptly, and no cancellation charges will apply.

  • Cancellation After Shipping:
    If your order has already been shipped, cancellation is not possible. However, you may be eligible for a return or refund if the product meets our return conditions (refer to the “Return Policy” below).

2. Return Policy

  • Return Eligibility:
    We accept returns for defective, damaged, or incorrect items. To be eligible for a return:

    • You must initiate the return within 15 days of receiving the product.
    • The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

  • Non-Returnable Items:
    Certain items, such as perishable goods or opened product containers, are not eligible for return. Please verify product-specific return eligibility before purchase.

  • How to Initiate a Return:
    Contact us at chiragagro000@gmail.com with details of the product and issue. Our team will provide instructions for the return process.

3. Refund Policy

  • Refund Eligibility:
    Refunds are issued only for items that are returned in compliance with our return policy, i.e., in original condition, with no signs of use, damage, or tampering.

  • Refund Process:
    Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed within 10 business days.

  • Refund Method:
    Refunds will be credited to your original payment method. Processing times may vary depending on your financial institution.

  • Shipping Charges:
    Shipping charges, if applicable, are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Exchange Policy

Currently, we do not offer exchanges. If you wish to replace a product, please initiate a return (if eligible) and place a new order.

5. Contact Us for Assistance

If you have any questions or need further clarification on our cancellation or refund policy, please reach out:

  • Email: chiragagro000@gmail.com
  • Phone: +91 99006 44015